Help Centre
Frequently Asked Questions
Where can I buy Novsix products?
Novsix products are sold and shipped through Amazon, with fast, tracked Prime delivery and Amazon's buyer protection. Visit our Amazon store →
What are your products made of?
Premium, rust-resistant stainless steel, finished in warm gold, matte black, brushed silver or polished chrome — engineered for the humidity of a bathroom.
Will the finish rust or peel?
Our pieces are made to resist rust and hold their finish in normal bathroom use. A few simple care steps keep them looking their best — see Warranty & Care.
How do I clean and care for them?
Wipe with a soft, damp cloth and dry to avoid water spots; avoid abrasive pads and harsh chemicals on finishes. Full guidance is on our Warranty & Care page.
How fast is shipping and how much does it cost?
Shipping is handled by Amazon. Most items are Prime-eligible with fast, tracked delivery; exact speed and cost are shown at checkout on Amazon. See Shipping & Returns.
What is your return policy?
Returns follow Amazon's standard return window and are managed through your Amazon account. Details on our Shipping & Returns page.
Is there a warranty?
Yes — we stand behind our products against manufacturing defects. See Warranty & Care.
Do you offer wholesale or bulk orders?
Yes — for retail, hospitality and bulk orders, see our Wholesale page, or email collaboration@novsix.online.
How do I become a partner or creator?
We collaborate with creators through Amazon's Creator Connections programme — see our Partners page.
How do I contact you?
Use our contact form or email collaboration@novsix.online.